Privacy Policy

Last updated: October 1, 2025

Our Promise to You

Welcome to Florien. Your privacy is at the heart of everything we do. We are committed to protecting the personal and health information you share with us. This policy explains how we handle your information simply and transparently.

Who We Are

Florien is operated by PDR Green Pty Ltd (ACN: 684 805 427). This Privacy Policy applies when you use our website, located at www.florien.co (the "Website"), and our services. We follow the Australian Privacy Principles and the Privacy Act 1988 (Cth). The policy explains what information is collected and why, how information is used and protected, who it may be shared with, your rights to access and correct your information, and how to contact us with questions. Updates may occur to reflect legal or service changes.

What is Personal Information?

Personal information is any information that can identify you. This includes your name, date of birth, contact details (like your email and phone number), and financial information (like your credit card details). If we can reasonably identify you from the information we hold, we treat it as personal information.

The Information We Collect

Information we collect includes identity and contact details (name, address, email, phone, date of birth), health information from intake forms and consultations (treated as sensitive information with the highest protection), payment information (credit/debit card details), and website usage data. Information comes directly from you or, occasionally, from third parties such as government entities as legally required.

Why We Collect Your Information

Our main goal is to provide you with a safe, seamless, and effective healthcare experience. We use your information to: connect you with our healthcare practitioners; develop your personalised treatment plan; process payments and deliver your medication; communicate with you about your appointments and care; improve our services and your experience on our platform; send you health information or promotions that may interest you (you can opt-out anytime). We will never sell, rent, or trade your personal information.

Who We Share Your Information With

We only share your information when necessary to provide your care or as required by law. This includes employees, doctors, nurse practitioners, and trusted service providers; regulatory bodies like the TGA and state/territory health authorities; law enforcement when legally required; and entities you authorize.

Keeping Your Information Safe & Secure

We take the security of your information very seriously. We use technical and organisational measures to protect it from misuse, loss, or unauthorised access, including: Encryption, your data is encrypted both in transit and when stored; Secure Servers & Firewalls, we use secure infrastructure to house your information; Access Controls, access to your personal and health information is strictly limited to authorised personnel who need it to do their jobs. Please contact us immediately if you suspect a privacy breach.

Sensitive & Health Information

Health information is classified as "sensitive information" and receives the highest level of protection. We collect this to ensure you receive safe and appropriate care. We may also access your My Health Record with your consent to support clinical decisions. We only use this information for your direct care or as required by law, and we protect it with our strictest security measures.

Marketing Communications & Your Choices

We may occasionally send you information about our services or health topics we think you'll find valuable. You are always in control. You can opt-out of marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly. Even with opt-out, important care-related communications like appointment reminders continue.

Cookies and Analytics

When you visit our Website, we use "cookies" (small data files) to improve your experience. They help us remember you, understand how you use our site, and make our services better. You can adjust your browser settings to refuse cookies if you wish. We may also use technologies like AI to improve our platform and customer support.

Your Rights: Accessing & Correcting Your Information

You have the right to request access to your personal information and request corrections for inaccuracies. To do so, please email our Privacy Officer. We will ask you to verify your identity to protect your privacy. In rare cases, we may be unable to grant access if it interferes with the privacy of others or is restricted by law, but we will always explain our reasons in writing.

Where Your Information is Stored

To provide a secure and reliable service, your information may be stored on secure cloud servers. These servers may be located in Australia or overseas (e.g., in the USA, Asia, or Europe). We take all reasonable steps to ensure that any overseas partners comply with the Australian Privacy Principles.

How to Contact Us or Make a Complaint

Privacy Officer: Daniel Bartels. Email: support@florien.co. We take all complaints seriously and will investigate promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Final Statement

By using our Website and services, you acknowledge that you have read and agree to this Privacy Policy. Version: 1.0 | Last Updated: October 2025.